Terms and conditions

1. The service

VIN from REG provides a service that attempts to retrieve a vehicle identification number (VIN) or chassis number using a UK vehicle registration number.

Before payment, we normally show available vehicle information so that you can confirm you are requesting a lookup for the correct vehicle.

A successful vehicle match before payment does not guarantee that a VIN will subsequently be available.

2. Price and payment

The price of the lookup is shown before you pay. Payment is processed securely by Stripe.

There is no subscription or recurring charge. Each payment is for one lookup for the registration number confirmed before payment.

3. When the lookup starts

The service is designed to be provided while you wait. By asking us to begin the lookup immediately, you request that we start providing the service before the end of the usual 14-day cancellation period.

Once the service has been fully performed, your right to cancel the service may end. This does not affect any other rights you have under consumer law.

4. How long it takes

Most lookups are intended to complete within a few minutes, but some can take longer because we rely on external vehicle-data services.

Please keep the result page open while the lookup is running. Refreshing the page is safe.

We do not guarantee a particular completion time.

5. If we cannot retrieve the VIN

Occasionally we may be able to identify a vehicle from its registration number but still be unable to retrieve its VIN.

If a paid lookup does not return a VIN, we will arrange a full refund of the lookup price to the original payment method.

You should not make another payment for the same lookup while a refund is being handled.

6. Your result

When a VIN is successfully retrieved, it is displayed on the result page.

The result page is temporary. After the lookup finishes, the result is available for a limited period only. You should copy the VIN when it is displayed.

We do not send VIN results by email.

7. Accuracy

We obtain vehicle information from third-party data sources. We take reasonable care in providing the service, but those sources can contain incomplete, unavailable or incorrect information.

You should compare the VIN we provide with the VIN physically displayed or stamped on the vehicle before relying on it for an important transaction, vehicle purchase, registration matter or other significant decision.

Nothing in these terms excludes your statutory rights. Our service will be provided with reasonable care and skill.

8. Acceptable use

The service is intended for legitimate vehicle enquiries.

You must not use VIN from REG for unlawful purposes, attempt to interfere with the service, make automated or excessive requests without permission, or use payment methods that you are not authorised to use.

We may refuse or restrict access where we reasonably believe the service is being abused.

9. Our liability

Nothing in these terms limits or excludes liability where doing so would be unlawful, or affects rights that cannot legally be excluded.

Subject to those rights, VIN from REG is not responsible for losses caused by information supplied incorrectly by third-party data providers or for losses that were not reasonably foreseeable when the service was purchased.

10. Changes to the service

We may change the website, data sources, price or these terms from time to time.

The terms and price shown when you place your order apply to that order.

11. Governing law

These terms are governed by the law of England and Wales.

If you are a consumer elsewhere in the United Kingdom, you continue to benefit from any mandatory consumer protections that apply where you live.

12. Contact

VIN from REG is operated by Aha Software.

Email

matt@vinfromreg.com

Postal address

71-75 Shelton Street, London, England, WC2H 9JQ

If you have a problem with a paid lookup, please include the vehicle registration number and, if available, your Stripe payment reference.